Skip to content
Policies

Platform use policy

The rules for using Bali Trips: your account, what you may and may not do, and what happens when the rules are broken.

Last updated:

Placeholder — pending legal review

The wording on this page is being prepared with our legal advisers and is not final. It will be published in full before any booking is taken, and this page will always carry the version that applies to your booking.

1. Who can use Bali Trips

You need to be 18 or older to create an account and book, or have a parent or guardian do it for you. Each account belongs to one person, and the details you give us must be accurate.

2. Your account

Keep your sign-in details to yourself. You are responsible for what happens under your account. We may ask you to verify your email address or mobile number before some features work.

3. Acceptable use

Do not use the platform for anything unlawful, to harass anyone, to post false information, or to disrupt the site. Automated access — bots, scrapers or bulk downloads — is not allowed.

4. Information and bookings

Place details, opening hours and tips are guidance and can change. The price and availability that apply are the ones confirmed at checkout, and every booking follows the terms and conditions and the cancellation and refund policy.

5. Reviews and content you send us

Reviews must describe your own experience. We may decline or remove content that is false, offensive or unrelated to the experience.

6. Suspension

We may limit, suspend or close an account that breaks this policy. If you think we got it wrong, contact us and we will review it.

Contact us